Stickied Incidents

Friday 20th May 2022

Space Management Sys API Identity and Space Management System API - Impacted due to Grouper issue

Identity Integration and Space Management APIs are not working. This issue due to grouper intermediate unavailability.

Friday 18th February 2022

Identity Integration Sys API Identity Integration API - under maintenance

Identity Integration API is currently under maintenance.

Wednesday 22nd December 2021

Identity System API OAuth server is not working due to that Token Generation for API access is impacted.

Token generation for API Authentication is not working due to oAuth server issue. Due to that most of the APIs are impacted.

*******. It is working now ******** Issue got fixed.

Thursday 9th September 2021

Space Management Sys API Space Management system API Outage observed due to underlying systems observing outage.

Space Management System API is not working due to underlying systems having internal system issues. Issue got fixed.

Friday 30th July 2021

Space Management Sys API NYU Grouper is having issues and it impacted Box Generator and Space management APIs

Due to NYU Grouper system issues, API team observed failures of Box Generator / Space Management system APIs. API team closely monitoring...

08/02/2021: Issue got fixed. Now all APIs are working as expected.

08/02/2021: 9:10 AM EST, Issue re-occurred, API team is investigating.

08/02/2021: 10.01 AM EST, issue got resolved.

Thursday 17th June 2021

API services team observing degradation due to SSO login issue

API services degradation due to SSO login issue

Please see below link for more details: https://www.nyu.edu/life/information-technology/help-and-service-status/it-service-status-details.html?record=STAT0004051

Issue was resolved.

Thursday 20th May 2021

No of APIs are failing, API team working to resolve.

We are observing number of APIs are failing. API team working to resolve.

Issue was resolved and it is working fine now.

Monday 17th May 2021

API Portal is running slow

API Portal is running slow. API Team is working to resolve.

Issue has been fixed...

Wednesday 14th April 2021

Identity System API identity-v2-sys-api-prod requests may fail with no data found or unauthorized message.

Few requests may fail to respond to requests, API team is working to find the root cause. 04/14/2021: 3:21 PM EST: System is up and operational.

Sunday 31st January 2021

Identity Admin API

Due to LDAP Issue we are observing below message in application / system log of this module.

Message : Failed to invoke exists. Element : /ldap-health-check-flow/processors/0/0 @ identity-admin-sys-api-prod

Exception stack is: Failed to invoke exists. (org.mule.api.MessagingException) org.mule.module.ldap.config.LDAPPool.releaseConnection(LDAPPool.java:239) org.mule.module.ldap.LDAPConnector.lookup(LDAPConnector.java:367) org.mule.module.ldap.LDAPConnector.exists(LDAPConnector.java:389) (414 more...)